FeedBurner Suffers Outage, Leaving Customer Evangelists in the Dark

UPDATE (7/6/04): FeedBurner has posted an update on their recent outage.

FeedBurner, which powers RSS feeds for dozens of sites, has been down for several hours now and there's no communication whatsoever from the company as I write this post. I have dozens of subscribers to my RSS feed who all moved over to the FeedBurner feed because I asked them to and now they're in the dark. I elected to evangelize this company's services so I am ultimately responsible, still I find their lack of communication incredulous. This is an excellent lesson in how not to treat your prized customers. Nick Bradbury demonstrates the other side of extreme. He heard from his FeedDemon customers about their Internet Explorer concerns so he addressed them swiftly and effectively.